Company Description
At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!
Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA.
Job Description
THE POSITION:
The HR Technology Manager is responsible for leading and executing the integration of our global HR business processes with our HR technology solutions, while ensuring data accuracy, security, and optimization. This role will proactively partner with internal functional owners, technical resources, key stakeholders, and shared services partners to lead and execute the optimization of current functionality as well as drive new functionality and improvements. In addition, this role will lead the day-to-day management and maintenance of our current technology landscape, including: scheduling and communicating system maintenance and upgrades, management and escalation of technical issues (internal user support & external vendor support), and manage break/fix and enhancements.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
As the HR Technology Manager, you will collaborate with stakeholders across the business, HR, IT, Finance, Payroll, and Legal to understand the business needs and process in order to optimize HR processes across our technology solutions.
- Significantly contribute to visioning of future HCM system needs, based on sound process improvements.
- Build and maintain strong global stakeholder relationships across the organization.
- Partner with HR functional owners to drive global process and system enhancements to improve effectiveness and efficiency.
- Manage and prioritize our global maintenance, support requests, and enhancements to best utilize resources and budget allocation.
- Provide leadership and guidance to the People Systems team through operational management, staff planning, resource allocation, and staff development.
- Ensure global compliance with respect to segregation of duties, security and controls, and privacy.
- Ensure customer feedback and other measurement mechanisms are in place.
- Manage and lead key stakeholders and technical resources to define requirements, manage project tasks, and execute testing activities.
- Maintain understanding of industry trends and best practices in regard to technology.
- Manage and lead cross-functional projects supporting the functional delivery and leading the technical execution through timely implementations and stabilization.
- Understand critical internal and external interfaces and how data is used throughout our end-to-end processes and systems.
- Responsible for the overall management and delivery of configuration, testing, and documentation to any changes to the system, security, and reporting.
- Lead the analysis and deployment of future releases and system maintenance.
- Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
- All other duties/responsibilities as assigned.
PEOPLE LEADER
People leaders must possess both the skills to effectively accomplish these tasks and the emotional intelligence to do so in alignment with our cultural values. In addition to the critical management and leadership tasks listed above, this role also includes the following unique responsibilities:
- Management and leadership of direct reports and their performance levels
- Interview, select and supervise the activities of the department staff; communicate interpret and discuss with team the company policies and procedures and ensure that all objectives are met and communicated within HR and to the appropriate stakeholders across the enterprise
- Determine job objectives, work methods and performance standards; review performance relative to departmental objectives discussion appraisal with each employee and performance; authorize and communicate salary changes, promotions, transfers, discipline and discharge and administer all other personnel actions.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Qualifications
EXPECTATIONS OF THE JOB:
- Travel (as needed)
- Hours (40 per week with occasional overage to meet critical deadlines/resolve critical issues, M - F)
The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position.
An individual in this position must be able to successfully perform the expectations listed above.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:
The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.
- Education bachelor’s degree in Human Resources, Finance, Business Administration, Computer Science, Information Systems or a related field. Equivalent work experience may substitute for the degree requirement.
- Experience and/or Training
- 10 years with experience in implementing, managing, and optimizing global HCM solutions.
- Experience with managing and leading global, cross-functional projects and process improvements.
- Ability to manage complexity and multiple priorities across the team and function.
- Ability to understand, evaluate, and recommend changes to processes and technology.
- Strong project management skills with evidence of process improvement abilities.
- Strong organization, interpersonal and communication (written and verbal) skills to interact with all levels of company leadership.
- Demonstrated customer service orientation and the ability to collaborate with various stakeholders.
- Experience with management of external service providers for supporting HR business processes.
- Proven ability to apply end to end critical thinking & problem solving in a high demand, fast paced environment.
- In-depth experience in leading self and team in documenting complex processes/information and communicating in a clear and concise manner
- In-depth experience in HCM systems architecture with sound understanding of data, functional interactions, and impacts to downstream systems.
- In-depth experience creating or maintain internal and external integrations
- Extensive experience with HR processes and technology, strong preference given to UltiPro/UKG Pro
Additional Information
OUR CULTURAL BELIEFS:
Patient Minded I act with the patient’s best interest in mind.
Client Delight I own every client experience and its impact on results.
Take Action I am empowered and empower others to act now.
Grow Talent I own my development and invest in the development of others.
Win Together I passionately connect with anyone, anywhere, anytime to achieve results.
Communication Matters I speak up to create transparent, thoughtful and timely dialogue.
Embrace Diversity I create an environment of awareness and respect.
Always InnovateI am bold and creative in everything I do.
Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.
From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.
