▷【 So erreichen Sie den Klarna Kundenservice - E-Mail, Telefonnummer & Mehr! 】 2024 (2024)

FAQs

Does Klarna have 24/7 customer service live chat? ›

We are available 24/7 to support you via live chat. Need to talk to us? We're just a phone call away.

This is by email info@klarna.de under the heading "Complaints", by contact form on www.klarna.de, by mail to Klarna Bank AB (publ), PO Box 900162, 90492 Nuremberg or orally by phone at +49 911 4775 7710.

To log in to your Klarna account

Good to know: The first time you log in to your Klarna account you will be required to verify both your email and phone number.

Yes. Klarna will send you a payment reminder by email, text, or push notification 2 days before payment is due.

You can check your Purchase Power for the Klarna Card in our app by selecting Estimated available to spend. in the Klarna app then try to make the purchase again. If your Klarna Card is completely blocked, you can't use it for any purchases and need to order a new card in our app.

The fastest way to resolve a Klarna dispute is to reach out to your customer and try to come to an agreement. If you can't resolve the issue with your customer within the given time frame (14-21 days), Klarna will get involved. First, they'll contact your customer to understand the reason for the dispute.

Klarna Bank AB, commonly referred to as Klarna, is a Swedish fintech company that provides online financial services.

If you have given the store a reasonable amount of time to receive your return but have not yet received the refund, you can raise a claim to Klarna. Log in to the Klarna app or web portal and locate the purchase you'd like to dispute. Select 'Report a return' from the options provided.

Check you're using the latest version of the app. Clear cookies in your browser. Be sure you're not using a limited or restricted network (such as a work connection) Check you have sufficient funds available to cover the payment.

Is there something wrong with Klarna? ›

Current Klarna status is UP.

Plaintiff filed a class action lawsuit alleging that Klarna misrepresented and concealed the risk of bank-overdraft fees that consumers face when using Klarna's pay-over-time service.

If you have been declined because we have not been able to verify your details, it may be that there is conflicting information held by the Credit Reference Agencies so Klarna is unable to confirm your identity.

To postpone the due date on your Klarna invoice, you must log into your account at www.klarna.com or in the Klarna app. You will then find the option to postpone the due date on your invoice in the profile. Was this article helpful?

Disadvantages. Late fee. If you don't make a payment up to 10 days after its due date, you will pay a late fee of up to $7. This fee won't be higher than 25% of the installment payment amount.

It can take between 30 to 50 days for Klarna to reach a decision on the investigation, therefore we advise you to solve the issue with the store even after you've reported your return.

If you postpone your due date any upcoming payments for this order will be rescheduled to be withdrawn biweekly from the new payment date. You can see updated payment plans in the app by tapping Show plan on the order page. Good to know: You can extend your due date once per order.